Agency for regulation and development of the financial market of the Republic of Kazakhstan has been functioning since January 1, 2020. The new governmental body is the successor to the National Bank of Kazakhstan according to the transferred features and mandate.
The official website of the Agency is accessible at www.finreg.kz
Information on sale of investment and collection coins of national currency of the Republic of Kazakhstan
National Bank of Kazakhstan (further – National Bank), being according to the Law of the Republic of Kazakhstan «About National Bank of Kazakhstan» the unique issuer of banknotes and coins of national currency of the Republic of Kazakhstan, and having an exclusive right to release of banknotes and coins in the address by means of their sale to physical and legal entities, reports about sale of investment and collection coins of national currency of the Republic of Kazakhstan.
Sale to physical and legal entities of investment and collection coins of national currency of the Republic of Kazakhstan is carried out by branches of National Bank of Kazakhstanand the Center of cash operations and storages of values, and also by means of information placement on an Internet resource of National Bank.
Issued by the physical or legal entity (further - Buyer) the Order and its further transfer to execution means sufficient and complete acquaintance of the Buyer with information on investment and collection coins of national currency of the Republic of Kazakhstan (further - the Goods), its existence (absence), and also a consent with the established tariffs and delivery terms of the Goods of the post organization - JSC Kazpost (further – JSC Kazpost).
In case of lack of the ordered Goods in a warehouse National Bank has the right to cancel the specified Goods from the Order of Buyer and to notify on it by the direction of the electronic message on specified at registration and (or) Order formation to the address.
The damage liability, caused to Buyer owing to a loss or untimely delivery of the Goods, bears JSC Kazpost.
The price of the Goods is specified on an Internet resource of National Bank. In case of the incorrect indication of the price of the Goods National Bank informs as soon as possible on it the Buyer for confirmation or Order cancellation. At impossibility to contact Buyer this Order is considered cancelled. If the Order was paid, National Bank returns to Buyer the paid sum by its transfer into Buyer's account.
The Goods price on an Internet resource can be changed by National Bank unilaterally. Thus the price for the Goods ordered by Buyer isn't subject to change.
Payment of the Order is made by a payment card through electronic payment system "E-pay" JSC Kazkommertsbank. This method of payment provides payment on a bank card. Visa and Master Card system cards for which your bank issuer allowed financial operations on the Internet for payment are accepted. The CirrusMaestro cards which have been let out only by JSC Kazkommertsbank also are accepted.
Attention! Buyer paying for the clearing settlement an order value through electronic payment system "E-pay" JSC Kazkommertsbank, should be the holder of a payment card from whom the sum will be written off.
Attention! Not all bank cards initially have a payment option on the Internet. To learn, whether your card supports carrying out financial operations on the Internet consult with the representative of your bank issuer. Usually, if the card has no such option, it is solved by means of registration of the corresponding application for connection of this service in your bank. Connection is carried out once and the Internet accepting such method of payment operates for any resources. For specification of details, please, address in the bank.
Formation of the order and payment
The buyer can be registered on an Internet resource of National Bank, having created the private office or at once to form the Order without registration. Registration allows to look through history of Orders, except the that field, demanding obligatory filling, will automatically display requisites of Buyer.
For formation of the Order it is necessary to choose the Goods from the offered list and to press the button «to pass to a basket» where it is necessary to specify quantity of coins and the delivery city (for calculation of cost of delivery).
At Order formation without registration before payment implementation it is necessary for Buyer to fill the following obligatory fields:
• Full name of the recipient of coins
• identification paper data (number, date of issue by whom it is given out)
• an e-mail address (for sending of the notice of carrying out payment)
• contact phone of the recipient of coins
• exact address of delivery of coins
Attention! When filling the above-stated information it is necessary to specify requisites of the recipient of the Goods (the holder of a payment card from whom the sum) from the courier of service "EMS" JSC Kazpost will be written off.
Attention! The buyer bears responsibility for incorrectly specified address and in case of emergence of problems with Goods delivery owing to incorrectly specified address pays the sum raised by the courier of service "EMS" JSC Kazpost after the 3rd cancelled deliveries of the Goods according to tariffs, established JSC Kazpost.
After filling of obligatory fields for carrying out payment for the Goods it is necessary for Buyer to familiarize with the present information and to confirm a consent with tariffs and delivery terms, having put a tick on the right side from the reference to the present information. At correct filling of the specified fields and after Pay button pressing the Internet resource of National Bank will automatically forward on JSC Kazkommertsbank Internet resource for payment implementation through system of electronic payments of "E-pay".
On page of electronic payments of "E-pay" of an Internet resource of JSC Kazkommertsbank it is necessary to enter data of a payment card. Please, follow instructions on the specified page and attentively check all fields necessary for filling. After correct filling of fields it is necessary to press the Pay button. On the e-mail address specified on this page, the notice of the carried-out payment will come. By default in the field «Your e-mail» is displayed the e-mail address specified at registration on an Internet resource of National Bank.
Cost of delivery of the Goods chosen by the Buyer is calculated automatically according to JSC Kazpost tariffs.
Delivery of the Goods is carried out only on the territory of the Republic of Kazakhstan. Cost of delivery will pay off depending on the region of delivery and gross weight of the Order according to the established tariffs of JSC Kazpost.
Attention! Gross weight of the Order is calculated automatically and includes the coin weight, packings (case), envelope or box of a courier service "EMS" of JSC Kazpost depending on quantity of acquired coins. The weight of an envelope makes for 1-3 coins 24 gr. 4-7 coins 30 gr. The weight of box makes for 8-12 coins 88 gr., 13-40 coins 230 gr., 41-75 coins 322 gr., 76-140 coins 468 gr.
Attention! Cost of delivery includes the sum raised for an insurance at a rate of 1 % (one percent) from the declared cost of the Goods.
Delivery is carried out on system «from a door to a door». This way of delivery of the Order is carried out by a courier service of "EMS" JSC Kazpost.
Identification number of a courier service of "EMS" JSC Kazpost which will be sent on the e-mail address of the Buyer specified by it at formation of the Order on an Internet resource of National Bank will be assigned to the order. By means of this number on JSC Kazpost Internet resource in a tab «Online» in the section «Tracking of mailings» can be traced services, at what stage of delivery there is an Order.
Each Order is completed with the cash voucher – be convinced of existence of cash vouncher when receiving the Goods. Undersign for the documents confirming receiving the Goods.
Attention! At the moment of receiving the Goods the Buyer should have at itself an identification document. The courier of service "EMS" JSC Kazpost will give out the Goods only in the presence of this document.
Delivery is carried out in time from 3 to 21 days from the notice date of receipt from JSC Kazkommertsbank about the carried-out payment. At emergence of questions/problems with delivery it is necessary to address in JSC Kazpost.
Attention! The realized Goods aren't subject to return and an exchange. Repayment of investment and collection coins of national currency of the Republic of Kazakhstan at physical and legal entities is carried out by branches of National Bank and the Center of cash operations according to Rules of sale and repayment of banknotes by National Bank of Kazakhstan and coins of national currency of the Republic of Kazakhstan, approved by the resolution of Board of National Bank of Kazakhstan from August 24, 2012 of No. 255. On the basis of the conclusion examined sum equal to cost of weight of metal in a coin is paid.
Information about the sale of national currency’s investment and collection coins of the Republic of Kazakhstan
National Bank of Kazakhstan (further – National Bank) according to the Law of The Republic of Kazakhstan “About National Bank of Kazakhstan” as a unique issuer of national currency’s banknotes and coins of the Republic of Kazakhstan and a holder of an exclusive right to issue into circulation banknotes and coins by means of their sale to individuals and legal entities informs about sale of national currency’s investment and collection coins of the Republic of Kazakhstan.
The sale of national currency’s investment and collection coins of the Republic of Kazakhstan (further – Goods) to individuals and legal entities is carried out by branches of National Bank and The Center for cash operations and valuable storage and also through posting information on National Bank’s Internet resource.
Acquisition of the Goods through registration of purchase orders of the Goods on the National Bank’s Internet resource
Registered by an individual or legal entity (further – Buyer) purchase order of the Goods (further – Order) and its further transfer to execution means sufficient and complete familiarization of the Buyer with information about the Goods, its availability (absence) and also (as well as) compliance with the established tariffs and terms of delivery of the Goods by the postal organization – Joint stock company “Kazpost” – branch “Republican service of special connection” (further – JSC “Kazpost”).
In case of absence of ordered Goods in stock National Bank has a right to cancel the specified Goods from Buyer’s Order and notify about this by sending an electronic message to the address indicated at the time of registration and (or) while forming the Order.
JSC "Kazpost" bears responsibility for the damage caused to the Buyer as a result of loss or late delivery of the Goods.
The price of the Goods is indicated on the National Bank’s Internet resource. In case price of the Goods is indicated incorrectly National bank as soon as possible informs about this Buyer for confirming or canceling the Order.
The price of the Goods on the Internet resource can be changed unilaterally by the National Bank. At the same time, the price for the Goods ordered by the Buyer is not subject to change.
Order payment can be made by a payment card through the electronic payment system "E-pay" of JSC "Kazkommertsbank" or through electronic money "e-kzt" of RSE "Kazakhstan Interbank Settlement Centre of the National Bank of the Republic of Kazakhstan".
Payment through the electronic payment system "E-pay" of JSC "Kazkommertsbank" provides for payment by bank card. Cards of system Visa and Master Card are accepted for payment, for which your bank-issuer is allowed financial operations on the Internet. Also accepted cards CirrusMaestro, issued only by JSC Kazkommertsbank.
Attention! The Buyer who has registered the Order and pays the Order price by bank transfer through the electronic payment system E-pay of JSC “Kazkommertsbank” must be the holder of the payment card from which the amount will be debited, and in case of paying the Order price via electronic money "e-kzt of RSE “Kazakhstan Interbank Settlement Centre of the National Bank of the Republic of Kazakhstan”, the buyer must be the owner of the electronic wallet, from which the amount will be debited.
Attention! Not all bank cards initially have Internet payment option. In order to find out whether your card supports conducting financial operations on the Internet, consult with the representative of your bank-issuer. Usually, if the card does not have such option, this is solved by making an appropriate application for connecting this service in your bank. Connection is carried out once and acts for any Internet resources that accept such a method of payment. For more details, please contact your bank.
Forming an order and payment
The buyer can register on the Internet resource of the National Bank, creating his personal account or immediately form an Order without registration. Registration allows viewing the history of Orders, in addition fields required mandatory completion, will automatically display the details of the Buyer.
To form an Order it’s necessary to choose the Goods from offered list and click the button “go to the basket” where necessary to indicate quantity of Goods and city of delivery (for calculating the cost of delivery).
While forming an Order without registration before making payment the following required fields must be filled:
• first, middle and last name (full name) of the Goods receiver
• passport data (number date of issue, by whom was issued)
• email address (to send notice of payment)
• contact number of the Goods receiver
• exact address of delivery (for legal entities)
• exact address of post office (for individuals)
Attention! While completing the information above, it is necessary to indicate the details of the recipient of the Goods (the holder of the payment card, from which the amount will be written off).
Attention! The buyer is responsible for the incorrectly specified post office address and in case of problems with the delivery of the Goods due to incorrectly specified post office address; he pays the amount charged by Kazpost JSC after 3 failed deliveries of the Goods in accordance with the tariffs established by Kazpost JSC.
After filling in the obligatory fields to payment for Goods, it is necessary for Buyer to read this information and confirm the agreement with the tariffs and terms of delivery by ticking the box on the right side of the link to this information. If the fields are filled in correctly, after selecting the payment method and pressing the "Pay" button, the National Bank's internet resource automatically redirects to the corresponding internet resource for payment purposes, in accordance with the chosen payment method.
On the page of electronic payments "E-pay" of the internet resource of JSC "Kazkommertsbank" it is necessary to enter the data of the payment card. Please follow the instructions on the specified page and check all the fields necessary for filling carefully. After the fields are filled in correctly, you must click the "Pay" button. The e-mail address specified on this page will be notified of the payment made. By default, the "Your e-mail" field displays the e-mail address entered when registering on the internet resource of National Bank.
Delivery of Goods
Delivery of goods is carried out through the territory of the Russian Federation for legal entities to administrative centers (regional, provincial , district centers) according to the "door-to-door" scheme, for individuals according to the "door-window" scheme (to the Premises of special communication service (further – post offices)).
The cost of delivery will be calculated automatically depending on the region of delivery, the total weight of the Order and the method of delivery in accordance with the established tariffs of Kazpost JSC.
Delivery of Goods can be carried out by the express or scheduled delivery method, in accordance with the established tariffs of Kazpost JSC. Express delivery of the goods is carried out from 1 to 12 days, depending on the distance of the delivery region. Standard delivery of the goods is carried out from 2 to 19 days, depending on the distance of the delivery region.
Attention! The total weight of the Order is calculated automatically and includes the weight of the Goods, packaging (case), packaging of JSC Kazpost, depending on the quantity of the purchased Goods. The weight of the packaging for the Goods in the amount of 1-2 coins is 65 gr., for 3-6 coins 112 gr., for 7-12 coins 185 gr., for 13-20 coins 162 gr.
Attention! The shipping cost includes the amount charged for insurance in the amount of 2% (two percent) of the declared value of the Goods.
When delivering the Goods in accordance with the door-to-door scheme, they will contact the Buyer in advance with the indicated contact phones. When the Goods are delivered under the door-window scheme, the Buyer will be informed of the delivery of the Goods to the post office according the specified contact phone.
Attention! The goods are handed to the Buyer with the subsequent opening of the package in the presence of the Supplier's representative and verification of the attachment with the check. Each Order is completed with a check - make sure that this check is available upon receipt of the Goods. If the attachment corresponds to the check, a valuable item is accepted without any claims. When there is a shortage, a commission act is drawn up in 3 copies.
Attention! In the case of loss, damage or shortage of part of the Goods, Kazpost JSC is responsible to the Buyer in accordance with the Law of the Republic of Kazakhstan "About Post" and pays the cost of lost, damaged or missing part of the Goods and returns the amount paid for delivery, taking into account the amount of insurance premium.
Attention! At the time of receipt of the Goods, the Buyer must have a passport with him. The goods will be issued only if this document is available.
Delivery is carried out in the period from 3 to 21 days from the date of receipt payment made notification by the National Bank. If you have any questions / problems with delivery, please contact JSC Kazpost.
Attention! The sold goods is not returned and exchanged. Redemption of goods from individuals and legal entities is carried out by the branches of the National Bank and the Cash Operations Center in accordance with the Rules for the sale and repurchase by the National Bank of the Republic of Kazakhstan of banknotes and coins of the national currency of the Republic of Kazakhstan approved by the Resolution of the Board of the National Bank of the Republic of Kazakhstan No. 255. August 24, 2012 Based on the expertise’s conclusion, an amount equal to the cost of the chemically pure metal weight in the Goods is paid.
Contact Us: 21 "Koktem-3", Almaty, 050040, Republic of Kazakhstan
Fax: 7 (727) 2704-703, + 7( 727) 2617-352, +7 (727) 2704-799
Telex: 251130 BNK KZ
Contact phone: +7 (727) 2704-591
E-mail: email@example.com e-mail for mass media representatives: firstname.lastname@example.org e-mail for corruption offenses: email@example.com
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