Questions 392 questions
How can I change the out of circulation old cash (KZT)?
Banknotes issued after 2006 can be changed in local branches of the National Bank without restrictions. Banknotes issued before 2006, cannot be replaced.
Is it possible to exchange foreign currency in the National Bank of Kazakhstan? (Russian rubles, Belarusian rubles, Turkish liras, Chinese yuan, Great Britain pound, Canadian dollar)?
The National Bank of Kazakhstan does not purchase or sell foreign currency in cash to individuals and legal entities. It is possible to exchange foreign currency in cash only in commercial banks or non-bank exchange offices.
Where I can exchange foreign currency in Kazakhstan (US Dollar, EU Euro, Russian rubles, Belarusian rubles, Turkish liras, Chinese yuan, Great Britain pound, Canadian dollar or another)?
Individuals can purchase and sale foreign currency cash exclusively in commercial banks and non-bank exchange offices. Information about the acting non-bank exchange bureaus is available on the official website of the National Bank of Kazakhstan in the section «For service consumers - Information on financial institutions - Register of licenses of the National Bank - Permissions - License to perform exchange operations with foreign currency in cash, issued to authorized organizations».
Someone called me from unknown number and introduced as employees of the National Bank of Kazakhstan and police. They claimed that there is a special operation to catch fraudsters. "Police" was requested my bank account details and ask me to make a money transfer from the deposit in order to catch the fraudsters. Additionally, they were interested about my credit history, deposits, bank accounts, etc.
This is a widespread fraudulent scheme.
If you faced with alleged fraudsters, we kindly ask you to do not provide any information about your bank accounts, personal details, deposits, loans, especially information from incoming messages, etc. Additionally, National bank informs, that we do not serve personal bank accounts of individuals, not doing cash settlements and transactions with individuals, do not make calls for individuals regarding fraudulent actions with the bank accounts, illegal use of personal data, and attempts to obtain loans from commercial banks. The National Bank opens bank accounts exclusively for National Bank transactions, commercials banks and a limited number of legal entities. Taking into account all above, in case of facing fraudsters, we strongly recommend to inform law enforcement bodies with an appropriate request for investigation and swift actions.
Where I can get an official proof (certificate) from National Bank of Kazakhstan about established refinancing rate/base rate?
Information about the refinancing rate/base rate, is available on the portal of the National Bank of Kazakhstan in the «Electronic references» section.
Please note, according to the Act of the Republic of Kazakhstan of the 2nd January of 2021 «On amendments and addenda to some legislative acts of the Republic of Kazakhstan on the restoration of economic growth», the definition «official refinancing rate» was replaced by «the base rate» from 1st January of 2021.
Where can one exchange Belarusian rubles?
In the Republic of Kazakhstan, people can buy and sell cash foreign currency for national cash only in authorized banks and authorized organizations (non-bank exchange offices).
Exchange offices, based on market demand and supply, on their own determine a list of foreign currency in cash for exchange transactions.
Thus, regarding exchange of foreign currency (in particular, Belarusian rubles), you need to contact exchange offices.
You can find addresses of non-bank exchange offices on our website.
Where can one exchange euro coins (2 Euro denomination)?
As for an exchange of Euro coins, it is necessary to directly contact exchange offices of authorized banks and authorized organizations (non-bank exchange offices). You can find addresses of non-bank exchange offices on our website.
Please note that exchange offices of authorized banks and authorized organizations on their own make decisions to carry out transactions of purchase, sale and exchange of coins of foreign nations (group of nations), including Euro coins.
Is it possible to exchange foreign currencies at the National Bank?
In the Republic of Kazakhstan people can buy and/or sell cash foreign currency for another foreign cash or national cash only through exchange offices of authorized banks and authorized organizations (non-bank exchange offices).
I have got worn and torn foreign currency notes. Where and how can I exchange such banknotes?
If a foreign currency banknote is damaged (scuffs or tears), first it is necessary to determine signs of its suitability or unfitness for circulation.
To replace a banknote that is unfit for circulation, including invalidity (that is, withdrawn from circulation by an issuing bank), you need to contact second-tier banks that have correspondent relations and/or contractual relations with foreign banks to carry out collection operations with relevant foreign currencies.
Cost of weighted bullion bars of refined gold?
Selling price of weighted bullion bars of refined gold is independently fixed by second-tier banks and authorized organizations (non-bank exchange offices). Cost of weighted bullion bars can be found on websites of these banks (Halyk Bank of Kazakhstan JSC, Eurasian Bank JSC, First Heartland Jysan Bank JSC, CenterCredit Bank JSC and in non-bank exchange offices).
